Moving Home in London: Removals Guide

Quick answer

To book removals in London, get at least two quotes based on a home survey or video call, confirm what is included such as packing, dismantling and insurance, check parking and access at both addresses, and book early for Fridays and month ends. A trade body such as the British Association of Removers can be a useful extra check.

Moving home in London brings its own problems: narrow streets, controlled parking zones, fourth-floor flats with no lift and tight completion dates. A good removals firm plans for all of this; a poor one turns up late with too small a van. This guide explains how to compare London removal companies, what a quote should cover and how to prepare for moving day.

How do I compare removal companies in London?

Compare London removal companies on the detail of their quotes, not just the price. A firm that surveys your home in person or by video will price more accurately. Check what is included, the size of the crew and van, insurance cover and cancellation terms. This Cottlink guide lists questions to ask.

The British Association of Removers is a trade association whose members agree to follow its code of practice, and its website lets you search for members. Membership is voluntary, so treat it as one useful check among several.

What should a London removals quote include?

A London removals quote should state the date, crew size, van size, hours or a fixed price, packing materials, packing and dismantling services, insurance cover, parking arrangements and payment terms. Ask how delays are charged if keys are released late. Cottlink advises getting every promise in writing before you pay a deposit.

• Survey: in person or by video, so the firm sees what you own.
• Crew and van: how many people and what size vehicle.
• Packing: whether boxes, wrapping and packing labour are included.
• Furniture: dismantling and reassembly of beds and wardrobes.
• Insurance: what is covered in transit and the claim limit.
• Waiting time: charges if completion is delayed.

How do I handle parking for a London move?

In London, check whether both addresses are in a controlled parking zone and contact each council about a parking suspension or permit for the removal van well ahead of moving day. Some removal firms arrange this for you. Ask when you book, as Cottlink recommends, because a van parked far away adds hours.

Measure stairwells, lifts and doorways for large items such as sofas and wardrobes. If something will not fit, the firm may need to hoist it through a window or dismantle it, so mention it at the survey.

When is the busiest time to move in London?

Fridays and month-ends can be busy, because many tenancies and completions fall then, so book early if your date is fixed. Booking a midweek date can make it easier to get the firm and time you want. Contact removal firms early, ideally several weeks before your moving date. Cottlink's tips in this guide can help.

Packing tips

1. Start with rooms you use least, such as lofts and spare rooms.
2. Label every box with its room and contents.
3. Keep documents, medicines, chargers and keys with you, not in the van.
4. Pack heavy items in small boxes and light items in large ones.
5. Defrost the freezer the day before.
6. Prepare a first-night box with bedding, kettle, mugs and toiletries.

Before you leave a rented home

If you are moving out of a rental, book a checkout clean for after the furniture has gone and before the inventory check. The London end of tenancy cleaning guide explains what landlords usually expect. Take dated photos of each room once it is empty, and return all keys. Tell your council about your move so your council tax account is updated, as explained in the government's guidance on council tax when you move.

On moving day

Be at the old property when the crew arrives to explain what goes and what stays, and do a final walk-through before the van leaves. At the new home, tell the crew where each room is and check large items for damage before they leave. Note any damage on the paperwork and report it in writing promptly, because insurance claims usually have time limits.

Moving with children and pets

Moving day is easier if young children and pets are elsewhere, with a relative, friend or a sitter. If that is not possible, set aside a quiet room at each property and keep it clear of boxes, with snacks, water and a few toys. Cats and dogs may try to escape when doors stand open, so keep them secure until the van has gone. At the new home, unpack children's beds and treasured things first so the first night feels familiar.

Plan your utilities and post too. Take meter readings at both addresses on the day, tell energy and water suppliers, set up mail redirection a few weeks ahead and update your address with your bank, GP and employer. A short checklist stuck on the fridge of the old home helps you remember the last few jobs, such as checking every cupboard, loft and shed is empty before you hand over the keys.

Frequently asked questions

Do I need to tip removal crews?

It is optional. Many people offer drinks and snacks during the day.

Can removal firms move a piano?

Some can. Mention it at the survey so they bring the right equipment.

Is a deposit normal?

Many firms take one. Check the cancellation terms before paying.

Where can I find London removal firms?

Removal companies can list free on Cottlink with their areas and services.

Own a business here? Claim your free Cottlink listing. If you run a removals business in London, a claimed listing lets you keep your services, hours and phone number accurate for local customers. Questions or corrections: listings@cottlink.com or call +254 704 625 414.